FAQ

AS Center
1A. How do you get A/S for the purchased product?

You can call our customer service center or apply through our homepage. The A/S guarantee period is for a year and this may vary depending on the product.

Quality Guarantee Period: A year from the date of purchase

Free Repair: In the case of quality guarantee period (a year from the date of purchase), or in the case of same failure within three months after a charged repair.

Charged Repair: In case where the quality guarantee period has passed (a year from the date of purchase), negligence during use, breakdown due to negligence, if you have received AS, disassembled, repaired or remodeled the product due to a breakdown at another place other than our headquarters

How to apply for AS
Name: When a repair payment is requested, we have to know the name in order to match the name with the depositor’s name.
Address and Phone Number: Please enter address and contact information where you will receive your product after AS completion.
Model Name: Please enter the model name of the product you will be sending for AS. Ex) Marceiu SP-3000
Date and Location of Purchase: Ex) March 20th , 2017/ Amazon
Symptom of the Breakdown: Please fill it in with as much detail as possible.

AS Cost of Transport
FHIKOREA Co., Ltd. covers all expenses, back and forth, for products that have been purchased within a month.
In case of an A/s necessary after a month after the date of purchase, the transport fee has to be paid by the customer.
(When the AS is complete, our company will cover the expenses is occur when sending the product back to the customers.) Even if it has been not more than a month since purchase, if the cause of the breakdown is the careless action of the customer, then the transport fee has to be paid by the customer.

2What are the working hours of the Customer Care Center?
The working hours of the Customer Care Center are Mondays to Fridays from 9am to 18pm and it is closed during the weekend, Saturdays and Sundays.
(Lunch time 12pm to 13pm)
About Product Using
1I want to know the precautions when utilizing the product.

1. If the wire on the back of the body is often repeatedly twisted, pulled or if force is applied, the internal wires may snap and the power may not come on anymore. Sometimes, there is a risk of a spark, so if there is any problem while using the product, please discontinue use and immediately apply for an AS.

2. When pulling out the plug, do not pull the cable but pull the plug.

3. Be careful of burns cause by contact.

4. After use, turn off the power switch, unplug the cord and let it cool before putting it in storage.

2Why is ceramic coated hot plate good?
The ceramic coated hot plate generates far-infrared radiation which rapidly spreads not only on the surface of the hair but also deep within. The temperature sensor of the hot plate maintains an optimal temperature which minimizes hair damage because you don’t have to repeat the procedure two to three times.
3[Marceiu Bubble Curl Straightner]I purchased product, but the power does not come on.
You have to press the power button of Marceiu Bubble Curl for the product to operate.
4[Marceiu Bubble Curl Straightner] How thick is product curling iron?
For natural waves, the product uses a patented wave barrel. The thinnest one is 28mm and the thickest part is 32mm, so you can create a natural and volume wave hair.